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Dual-Customer Programs and Workforce Systems Change

Implementing with Support:

26-weeks of peer-based and one-on-one technical assistance, to support the transition between knowledge and implementation.

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About the Program

Implementing with Support is a 26-week period of tailored, peer-based and one-on-one coaching and targeted implementation support, where practitioners will gain targeted support in small groups to expand their practice to incorporate the frameworks, methods and practices from {PROGRAM NAME or COURSE NAMES}. Putting knowledge into practice in dynamic environments and implementing new processes is difficult, which is why Purpose Co’s targeted technical assistance and implementation support gives practitioners ongoing guidance for 26 weeks.

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What you will learn

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Where your skills currently lie against the LaunchPad framework of key competencies and excellence for Dual-Customer Programs + Workforce Systems Change

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Common snags and areas of difficulty in the early implementation phase, and strategies for refining and improving program process and outcomes

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Areas within your program where innovation and development of new supports and interventions could enhance value for your Dual-Customer

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What areas you should target for improvement of both your own skillset and of your program’s execution

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How to tailor Dual-Customer methods, tools and frameworks for your particular context

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How to harness the power of ongoing, low-touch evaluation and make continuous improvements

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How to apply best practices as effectively and innovatively as possible, using real-life examples from your own program and those of peers working on similar improvements

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Promising practices that are emerging elsewhere in the field of workforce systems change and Dual-Customer methodology

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What's included

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An initial assessment that pinpoints your current areas of strength and areas for growth, against the LaunchPad framework for Dual-Customer Programs + Workforce Systems Change excellence

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Technical Assistance calls that are highly participatory and engaging, and focused on workshopping real time implementation challenges and opportunities

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A final 1:1 coaching session

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A kick-off 1:1 coaching session to identify your own goals for the Technical Assistance

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At the 3 month point, you will receive another 1:1 coaching session and assessment, to check in on your progress against your initial learning goals

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Access to a private online community with regular resources and free trainings, including exclusive monthly live Q+A calls

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12 hours of live calls, delivered over 6 months (2 calls per month, each 60 minutes)

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At the end of the 6 month period, a final assessment, that measures your progress against where you started

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Recordings of all live sessions

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Course Outline

Initial participant self-assessment against LaunchPad’s framework for excellence in Dual-Customer Programs + Workforce Systems Change

Three (3) months of TA, including biweekly calls, concentrated on skill and outcomes improvement in the defined areas

Midpoint 1:1 coaching session (60 minutes) with TA facilitator, to review assessment data and update personalized goals as needed

Initial 1:1 coaching session (60 minutes) with TA facilitator to define personalized learning goals and areas for development

Midpoint participant-self assessment, to track progress against initial defined goals

Three (3) final months of TA, including biweekly calls, directed at further learning and development in the defined areas

Final participant self-assessment, to summarize participant’s learning throughout the TA process and define any areas for future development

Final 1:1 coaching session (60 minutes) with TA facilitator, to reflect on learning and discuss future development

Maximize Impact

Enroll your staff in a full pathway with implementation support to maximize impact.
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Foundations of Dual-Customer Approach + Workforce Systems Change
Employer and Industry Engagement for Dual-Customer Interventions
Skills for Dual-Customer Interventions
2-days
2-days
3-days
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Teaching Workplace-Relevant Soft Skills
Developing A Dual-Customer Program
Implementing with Support
2-days
3-days
6 months 
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Upcoming Sessions

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Implementing with Support is delivered over 26-weeks

with 1-hour bi-weekly calls

Completion of {Course Names}  is a prerequisite for participating in the Implementing With Support Technical Assistance Group.

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Who should attend

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Frontline employment service practitioners including career and employment counsellors and job developers

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Program developers, workshop facilitators, trainers, and other learning and development practitioners

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Managers of employment and training programs and practitioners