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Skills for

Dual-Customer Interventions

Learn the skills you need to turn the data you’ve gathered into a program that boosts your jobseekers’ hiring rates and responds to local employer needs in this 3-day course.

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About the Course

In Skills for Dual-Customer Interventions, participants will begin designing a dual-customer intervention that will both respond to local employers’ hiring and training needs, and give your jobseekers expedited access to those opportunities. This course is offered to alumni of Employer and Industry Engagement for Dual Customer Interventions.

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What you will learn

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  • What a Job Requirements Analysis (JRA) is and why it is an important method to use in developing your dual-customer interventions

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  • How to use adult learning best practices to define specific occupation-specific Learning Outcomes for your jobseekers

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  • What criteria you should look for in jobseeking participants, in order to maximize their success in your target workplaces

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  • How to perform a JRA and use the results to develop an occupation-specific curriculum

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  • How to validate and refine your proposed Learning Outcomes with employers

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  • How to convey a clear and compelling value proposition about your program to prospective participants

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  • Other forms of targeted workplace research that you can use if it is not feasible to conduct a JRA

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  • How the most successful dual-customer programs recruit jobseeking participants

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  • How to use intentional occupation-specific training and screening and selection processes to bridge gaps in the workforce system and increase access to employment for groups who face barriers

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What's included

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18 hours of training, delivered over 3 workshop days. The first workshop covers workplace research and occurs two weeks before the final 2 workshop days, which are delivered back-to-back.

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Recordings of all live sessions

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Training that is highly participatory and engaging, focused on small group work and using adult learning principles

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A workbook that includes assignments, relevant readings and other materials to illuminate course content

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Access to a private online community with regular resources and free trainings, including exclusive monthly live Q+A calls

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A certificate of completion that enables you to proceed to Building Soft Skills for Your Target Workplace Context

Maximize Impact

Enroll your staff in a full pathway with implementation support to maximize impact.
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Foundations of Dual-Customer Approach + Workforce Systems Change
Employer and Industry Engagement for Dual-Customer Interventions
Skills for Dual-Customer Interventions
2-days
2-days
3-days
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Teaching Workplace-Relevant Soft Skills
Developing A Dual-Customer Program
Implementing with Support
2-days
3-days
6 months 
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Upcoming Sessions

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Skills for Dual-Customer Interventions is 3-day intensive course. The first day is delivered two weeks prior to the final two days, to allow participants time to complete their JRA assignment.

(Delivered over 3-weeks, 6 hours of live calls per day, including 8 - 12 hours of independent work.)

Employer and Industry Engagement for Dual-Customer Interventions is a prerequisite for participation in Skills for Dual-Customer Interventions.

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Who should attend

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Frontline employment service practitioners including career and employment counsellors and job developers who already have established relationships with local hiring employers and who are ready to develop dual-customer interventions

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Managers of employment and training programs and practitioners