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Foundations of Dual-Customer Approach

Workforce Systems Change

A 2-day foundational course about the theory and practice of workforce systems change and the dual-customer approach to employment and training services.

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About the Course

In Foundations of a Dual-Customer Approach + Workforce Systems, participants gain a robust knowledge of the theory, best practices and established evidence behind workforce systems change efforts, with particular focus on the Dual-Customer approach as a vehicle to catalyzing systems change.

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What you will learn

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What workforce systems change is, why it is important, examples of it in practice and some approaches that can lead to it

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Tangible examples of how a workforce systems change approach can improve business productivity while also reducing barriers for excluded groups

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Common workforce system pain points, and how those pain points create and reinforce barriers for low-income people and other excluded groups

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The key features of a Dual-Customer workforce intervention and examples from real-life programs that illustrate those features

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How racism, oppression and other forms of structural exclusion manifest as barriers in the workforce system and lead to skewed representation and ongoing inequality

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Why and how the Dual-Customer approach can be used as a vehicle to improve labor market attachment for low-income and excluded groups

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What's included

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12 hours of training, delivered over 2 days

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Recordings of all live sessions

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Training that is highly participatory and engaging, focused on small group work and using adult learning principles

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A workbook that includes assignments, relevant readings and other materials to illuminate course content

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Access to a private online community with regular resources and free trainings, including exclusive monthly live Q+A calls

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A certificate of completion that enables you to proceed to Employer Engagement for Dual-Customer Interventions

Maximize Impact

Enroll your staff in a full pathway with implementation support to maximize impact.
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Foundations of Dual-Customer Approach + Workforce Systems Change
Employer and Industry Engagement for Dual-Customer Interventions
Skills for Dual-Customer Interventions
2-days
2-days
3-days
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Teaching Workplace-Relevant Soft Skills
Developing A Dual-Customer Program
Implementing with Support
2-days
3-days
6 months 
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Upcoming Sessions

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Foundations of Dual-Customer Approach + Workforce Systems Change is a 2-day course

7 hours per day

Foundations of Dual-Customer Approach + Workforce Systems Change is a prerequisite for participating in Employer and Industry Engagement for Dual-Customer Interventions, Skills for Dual-Customer Interventions, Developing A Dual-Customer Program and Implementing With Support Technical Assistance Group.

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Frontline employment service practitioners including career and employment counsellors and job developers

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Who should attend

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Program developers, workshop facilitators, trainers and other learning and development practitioners

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Managers of employment and training programs and practitioners

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Policymakers interested in promoting economic growth and a dynamic, inclusive labor market