Foundations of Dual-Customer Approach
Workforce Systems Change
A 2-day foundational course about the theory and practice of workforce systems change and the dual-customer approach to employment and training services.
About the Course
In Foundations of a Dual-Customer Approach + Workforce Systems, participants gain a robust knowledge of the theory, best practices and established evidence behind workforce systems change efforts, with particular focus on the Dual-Customer approach as a vehicle to catalyzing systems change.
What you will learn
What workforce systems change is, why it is important, examples of it in practice and some approaches that can lead to it
Tangible examples of how a workforce systems change approach can improve business productivity while also reducing barriers for excluded groups
Common workforce system pain points, and how those pain points create and reinforce barriers for low-income people and other excluded groups
The key features of a Dual-Customer workforce intervention and examples from real-life programs that illustrate those features
How racism, oppression and other forms of structural exclusion manifest as barriers in the workforce system and lead to skewed representation and ongoing inequality
Why and how the Dual-Customer approach can be used as a vehicle to improve labor market attachment for low-income and excluded groups
12 hours of training, delivered over 2 days
Recordings of all live sessions
Training that is highly participatory and engaging, focused on small group work and using adult learning principles
A workbook that includes assignments, relevant readings and other materials to illuminate course content
Access to a private online community with regular resources and free trainings, including exclusive monthly live Q+A calls
A certificate of completion that enables you to proceed to Employer Engagement for Dual-Customer Interventions
Enroll your staff in a full pathway with implementation support to maximize impact.
Foundations of Dual-Customer Approach + Workforce Systems Change
Employer and Industry Engagement for Dual-Customer Interventions
Skills for Dual-Customer Interventions
Teaching Workplace-Relevant Soft Skills
Developing A Dual-Customer Program
Implementing with Support
Foundations of Dual-Customer Approach + Workforce Systems Change is a 2-day course
7 hours per day
Foundations of Dual-Customer Approach + Workforce Systems Change is a prerequisite for participating in Employer and Industry Engagement for Dual-Customer Interventions, Skills for Dual-Customer Interventions, Developing A Dual-Customer Program and Implementing With Support Technical Assistance Group.
Frontline employment service practitioners including career and employment counsellors and job developers
Who should attend
Program developers, workshop facilitators, trainers and other learning and development practitioners
Managers of employment and training programs and practitioners
Policymakers interested in promoting economic growth and a dynamic, inclusive labor market