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Empathy for Impact: Human Centred Design in Employment Services

A 3-day intensive course that applies a 4-part Human-Centred Design (HCD) method for generating new and practical solutions to complex problems. In this course, you will practice using this accessible, easy-to-use framework and learn creative ways of enhancing and designing programming that is engaging and effective for clients.

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About the course

In Empathy for Impact: Human-Centred Design for Employment Services, participants gain a foundational knowledge and application of Human-Centred Design principles and practices to create or enhance new client-centred employment and training programming.

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What you will learn

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Applying a human-centred design lens to existing services or new user-centred programming

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Interviewing for empathy to better understand the social, emotional, and physical needs of clients

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How to co-create programming with clients to provide the most effective and inclusive services

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Using ideation tools and techniques to design programs more quickly and efficiently, using client input and feedback

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How to improve client outcomes through service process improvements

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Testing different Employment and Training solutions in a cost-effective manner

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What's included

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3-days of live facilitated lessons learning how to use HCD tools and frameworks with clients and in the design of services

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Three months of post-program support via monthly cohort-based calls & recordings of all facilitated sessions (available for 6 months)

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A participant workbook including exercises and tools

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Access to a private online community with regular resources and free trainings, including exclusive monthly live Q+A calls

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Experience using the tools and applying them in real-life/real-work scenarios, via applied take-home assignments

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Digital Badge and Certificate

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Course Outline

The four phases of Human-Centred Design: Inspiration, Ideation, Prototyping, and Implementation

The Creative Matrix, a tool for generating many ideas quickly

Affinity Mapping, a method for bundling brainstormed ideas and making them easier to implement

Framing your design challenge, a tool to help define the problem you are trying to solve and better scope the work needed

Scenario Mapping, a method for identifying current snags or design flaws in programs

Integrating inclusive design and accessibility to user-centred solutions

Empathy mapping and client-persona formulation, techniques to better understand the social, emotional, and physical needs of your clients

Methods and activities for rapid prototyping of services: storyboards, client journey maps, paper prototyping and mockups

Planning and conducting effective design research, including user and expert interviews

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Upcoming dates

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Empathy for Impact is a 3-day intensive course,
(5 hours per day)

Full participation each day is required for certification.

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Who should attend

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Frontline employment service practitioners including career and employment counsellors, job developers, workshop facilitators, trainers, and other learning and development practitioners

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Program managers, program developers, program planners and evaluators

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Senior leadership in employment and training including Executive Directors, Directors of Programming, Directors of Operations, and others